We're here to help
Any problem? Write to us.
A real person reads every email. Tell us what happened and we'll sort it out.
Quick answers
Where is my order?
Orders are processed in 1–3 business days and usually arrive in 10–15 business days. If it's taking longer, write to us with your order number.
I want to return my Trotto
You have 14 days from delivery. Email us with your order number and we'll tell you how to send it back.
My bottle arrived damaged or something is missing
We're sorry! Send us a photo and your order number and we'll sort it out as quickly as possible.
I have a question about the product
Ask us anything: size, materials, which color, whether it suits your dog. We're happy to help.