Shipping policy

Shipping policy

1. Order processing
All orders are processed within 1 to 3 business days of payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

2. Delivery times
Estimated delivery time is 10 to 15 business days from dispatch. This is an estimate and may vary depending on the destination country, the season (sales, Christmas or other high-demand periods) or circumstances beyond our control.

3. Destinations
We ship worldwide. You can check whether we ship to your country during checkout.

4. Shipping costs
Shipping is free on every order, to any destination in the world. The price you see in the store is the final price: no shipping fee is added at checkout.

5. Customs and taxes
Orders shipped outside the European Union may be subject to import duties, taxes or fees charged by the authorities of the destination country. These charges are not included in the product price or shipping and are the responsibility of the recipient.

6. Delivery address
Customers are responsible for providing a complete and correct delivery address. If you notice a mistake in your address, contact us as soon as possible so we can try to correct it before the order ships.

7. Issues
If your order arrives damaged or incomplete, or has not arrived after the estimated delivery time, email us at Trottoforpets@gmail.com with your order number. We will review each case and find a solution as quickly as possible.

8. Returns
You have 14 calendar days from receiving your order to request a free return, as long as the conditions of our refund policy are met. You can find all the conditions in our refund policy.

For any question about your shipment, contact us at Trottoforpets@gmail.com